COM24 CUSTOMER INSTALL QUESTIONS

HOW LONG HAS COM24 BEEN IN BUSINESS?
Com24 has been in business since 2008! They've also received McHenry Counties Top Pick for Heating & Air Conditioning by the Daily Herald & Readers Choice 2023, 2022, and 2021. They were also Top Pick for Best Suburban Business & Best Plumbing 2023! 

DOES COM24 GIVE FREE ESTIMATES?
Absolutely! If you're looking for a NEW AC or FURNACE than we are happy to come to your home and perform a complimentary estimate. During the estimate we'll give different options that we have available for you and your family. 

DO YOU SELL HIGH EFFICIENCY SYSTEMS?
MOST DEFINETELY! Customers have the option of picking the efficiency of the unit they want to purchase. We have 80% Standard Efficiency, 92% Mid Efficiency, and 96% (+plus) High Efficiency.

WHAT TYPES OF UNITS DO YOU SELL?
Com24 is an authorized Trane dealer. Trane is a luxury brand and it's a company that's been around since 1885. It's America's most trusted HVAC brand! They deliver cutting-edge technology, fast & reliable service, and comfort when you need it the most! 

We also sell RunTru (Made by Trane). The RunTru is a budget-friendly system made for families on a smaller/tighter account who still want to experience the Trane ride!

 

TELL ME ABOUT THE WARRANTY... 
Every TRANE install offers a 10 year manufacturers' parts warranty along with a LIFETIME heat exchanger warranty. WOW! Go ahead and read that AGAIN! On top of that great deal, Com24 offers a 1 year warranty against defects and craftsmanship.

 

RunTru offers a 10 year manufacturers' parts warranty along with a 10 year heat exchanger warranty. On top of that great deal, Com24 offers a 1 year warranty against defects and craftsmanship.

ARE THERE ANY DISCOUNTS OR PROMOS?
1) Save $300-500 on install by joining our Preventative Maintenance program, "The Comfort Club". This program is designed to help customers save money on routine maintenance, installs, and repairs. Not only is the club used for installs but customers will also receive discounts on Electrical, Plumbing, and future HVAC services.

2) SAVE MONEY by paying CASH! Customers will receive a 3% DISCOUNT on their install when paying in cash. The discount can not be combined with the 5% Comfort Club discount.​

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WHAT PAYMENTS ARE ACCEPTED?
Customers can make payment by either Cash, Check, or any major credit card. 

DO YOU OFFER FINANCING OPTIONS?
We offer financing options through Synchrony Bank:

0% for 18 months or 9.99% APR for 65 months. Simply apply through our website www.com24hvac.com and scroll to the bottom of the page and click on the icon below. You will find out if you're instantly APPROVED!

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ARE THERE ANY TAXES ON INSTALLS?

COM24 does not tax customers on their installations, materials, equipment, or services. 

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WHAT DO I DO WITH MY OLD UNITS? 
Com24 will take all the old HVAC units and haul it away for you free of charge. The area in which we were working in will be completely clean and free from any garbage or debri. 

ARE THERE ANY TAX CREDITS OR REBATES? 
Rebates/tax credits change often and it depends on the unit you've chosen. To see if you're eligible for a rebate or tax credit please make sure to visit Trane, ComEd, or Nicor online. You can also ask your technician about this on your complimentary estimate!

DO i  NEED TO PULL A PERMIT?  
Customers who need or desire a permit should contact their local City Hall or Village to see if a permit is needed. Not all jobs require a permit. Customers are responsible for purchasing their own permit. As a courtesy to our customers, Com24 can apply for a permit on behalf of our customers for a fee of $150. Please call the office if you'd like us to assist.

HOW LONG DOES THE INSTALL PROCESS TAKE? 

Installing an AC or Furnace is a very lengthy process and it's complicated. Installers need to be completely focused and each detail is very important. Customers are very much shocked at how many moving parts, little intricate pieces, and how much work really goes into installing a brand new HVAC system. The installers are brazing coils, bending pipes, constructing custom plenums, building line-sets, setting up electrical components, and so much more!

HERE'S A MINI BREAKDOWN OF TIME: 

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AC Installation- 4-5 hours

Furnace Installation- 4-5 hours 

AC & Furnace Installation- 8-10 hours 

Mitsubishi Install- 8-10 hours

Heat Pump Install- 6-7 Hours

Adding on a Humidifier- 1 hour extra added

Adding on a Thermostat- 30 minutes extra added

Adding on a Air Scrubber- 45 minutes extra added

Adding on a SwordFish- 45 minutes extra added

Adding on a AprilAir Filter- 1 hour extra added 

Adding on a Hot Water Heater - 3-4 hours extra added 

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HOW LOUD IS THE INSTALL PROCESS? 

Installs in general are not too loud. As a matter of fact, if you want to work from home that day then you should be fine to do so. The installers will be banging on pipes and cutting metal throughout the install process so we suggest moving to a room that's further away from where they are working.

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DO I HAVE TO MOVE ANYTHING? 

Please MOVE any personal items, chairs, furniture, laundry, kids toys, etc. away from the entrance of where the installers are coming in and out. Please also DECLUTTER the area in which the installers will be working. It's much easier to get the job done faster when there is little to no clutter or obstacles in the way. 

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If the installers are working in a basement- please make sure to clean that area before they come (Litter Boxes, Storage Boxes, Laundry, etc.) Animals need to be put away so that the installers can work. The installers need to be able move around and have space available to them.

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WHAT ABOUT MY PETS ON INSTALL DAY? 

Please SECURE ANY PETS especially if they are not friendly. Our installers don't mind friendly wandering visitors but we don't want to be responsible for any lost pets that happen to get out during the time we are bringing equipment in and out of your home. As a courtesy to our installers, if you have any pets that are aggressive or hostile please secure them in a room, basement or outdoors (weather permitting) before our arrival. Cats should not be wandering around the installers- please re-locate them into another room. 

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MY THERMOSTAT IS OLD~ WILL IT WORK WITH MY NEW UNIT? 

We HIGHLY suggest upgrading your thermostat during the time of your install. Reason being is that your HVAC system communicates (talks) with the current thermostat that you have at home. Brand new technology is being installed into your home;  it's only a safer bet to replace the thermostat as well so that there's no mis-communication problems happening between the thermostat and your new system. If you are looking for a flawless install then getting a newer, up-to-date thermostat is the way to go. 

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DO I NEED TO BE HOME DURING THE INSTALL? 

Please make sure that an adult over the age of 18 is HOME & AVAILABLE during the install process. Our technicians may need to know where something is or they may need to ask you a question. Sometimes our technicians find out pertinent information during the install process (Example: your humidifier isn't working, a pipe is leaking, there's something living in your ductwork, etc.) We need to be able to get in touch with you and explain what is happening and what is going on. In the event you do need to leave the house during the install process, please communicate that with our installers so that they are aware. 

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SAFETY & PROTECTION

Our technicians will be wearing boot covers throughout the install process and will be placing drop clothes down to protect and assure that carpets/floors won't be damaged.  Safety is always important to us at Com24.

 

If you are feeling under the weather or if you have a sore throat, cough, fever, or abnormal body aches, please make sure to call us and reschedule your install. Our office # is (847) 790-4098. 

 

Please Note: We don't require our technicians to wear masks during the install process. If you feel that masks are something that you want our installers to wear then please reach out to our office at (847) 790-4098 or email us at info@com24hvac.com. We would be happy to oblige by your request. 

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