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FREE ESTIMATES & INSTALLATION Q&A'S

DOES THE COMPANY YOUR HIRING HAVE THE EXPERIENCE?
Com24 has been in business since 2008! They've also received McHenry Counties Top Pick for Heating & Air Conditioning by the Daily Herald & Readers Choice 2023, 2022, and 2021. They were also Top Pick for Best Suburban Business & Best Plumbing 2023! 

DOES THE COMPANY YOUR HIRING OFFER FREE ESTIMATES?
Absolutely! If you're looking for a NEW AC or FURNACE than the owner of the company or our lead installer will come to your home and perform a complimentary estimate. During the estimate we look over your current system, check your ductwork, and give different options that we have available for you and your family. 

WILL THE NEW HVAC EQUIPMENT FIT INTO THE OLD SPACE?
When Com24 comes out for your complimentary estimate we'll perform a load analysis and we'll also survey the space. We'll make sure that the new unit fits perfectly into the area that we're installing the new unit into. 

HOW EFFICIENT WILL THE NEW SYSTEM BE?
Customers have the option of picking the efficiency of the unit they want to purchase. We have 80% Standard Efficiency, 92% Mid Efficiency, and 96% (+plus) High Efficiency.

WHAT TYPES OF UNITS DO YOU SELL?
Com24 is an authorized Trane dealer. Trane is a luxury brand and it's a company that's been around since 1885. It's America's most trusted HVAC brand! They deliver cutting-edge technology, fast & reliable service, and comfort when you need it the most! 

We also sell the Com24 Signature Series~ also manufactured by Trane. The Signature Series is for families on a smaller/tighter budget but who still want to experience the Trane ride!

WHAT IS THE WARRANTY WITH THE NEW SYSTEM?
Every install offers a 10 year manufacturers' parts warranty along with a LIFETIME heat exchanger warranty. WOW! Go ahead and read that AGAIN! On top of that great deal, Com24 offers a 1 year warranty against defects and craftsmanship. 

ARE THERE ANY DISCOUNTS OR PROMOS RUNNING?
1) Every customer has the opportunity to save $300-500 on their install by joining our FREE preventative maintenance program, "The Comfort Club". The program is designed to help customers save money on routine maintenance, installs, and repairs. Not only is the club good for installs but you'll receive discounts on Electrical, Plumbing, and HVAC services in the future. There are NO sign up, cancellation, or contract fees! 

2) Customers who make payment in CASH will receive a 3% DISCOUNT on their install. The 3% discount can not be combined with the 5% Comfort Club discount.

3) You just had a brand new HVAC System installed into your home (New AC, Furnace, or both) you are ready to start feeling the effects of the new air coming through your vents BUT when was the last time you had your air ducts cleaned? Don't you want to breathe in cleaner, fresher, more sanitized air that doesn't have any pet dander, construction shavings, dirt, dust, old bugs and garbage in it? WE SEE IT ALL THE TIME. Did you buy your house from someone else? God only knows what they stuck in your air ducts before you moved in!  We find sooooo many disgusting things stuck inside people's air ducts. Cigarettes, gum wrappers, moldy candy, dead animals, dog toys, pet hair... you name it- it's in there! Start fresh with brand new air duct cleaning and air scrubber sanitation for only $399 (doesn't matter how big or small your house is or how many vents you have). This offer only applies to post installs. 


WHAT ARE THE TERMS OF PAYMENT?
Customers can make payment by either Cash, Check, or any major credit card. 

DO YOU OFFER FINANCING OPTIONS?
We offer financing options through Synchrony Bank:
0% for 18 months or 9.99% APR for 65 months

WHAT HAPPENS TO THE OLD AC AND FURNACE? 
We will take all the old equipment and haul it away for you. The area in which we were working in will be completely clean and free from any garbage or debri. You won't have to worry about cleaning anything up or anything anything away. 

ARE THERE ANY REBATE OFFERS OR TAX CREDITS? 
Rebates/tax credits change often and it depends on the unit choosen. To see if you are eligible for a rebate or tax credit please make sure to visit Trane, ComEd, or Nicor online. 

DOES A PERMIT NEED TO BE PULLED FOR A NEW AC OR FURNACE? 
Customers who need or desire a permit should contact their local City Hall or Village to see if a permit is needed. Not all jobs require a permit. Customers are responsible for purchasing their own permit. As a courtesy to our customers, Com24 can apply for a permit on behalf of our customers for a fee of $150. Please call the office if you're interested.

HOW LONG DOES THE INSTALL TAKE? 
Installing an Air Conditioner or installing a Furnace is a very lengthy process and it's complicated. Installers need to be completely focused and each detail is so very important. Customers are very much shocked at how many moving parts, little intricate pieces, and how much work really goes into installing a brand new HVAC system. The installers are brazing coils, bending pipes, constructing custom plenums, building line-sets, setting up electrical components, etc.

Here is a breakdown of how long installs can generally take:

 

AC Installation- 4-5 hours

Furnace Installation- 4-5 hours 

AC & Furnace Installation- 8-10 hours 

Mitsubishi Install- Custom Project- Likely (1-2 days)

Adding on a Humidifier- 1 hour extra added

Adding on a Thermostat- 30 minutes extra added

Adding on a Air Scrubber- 45 minutes extra added

Adding on a AprilAir Filter- 1 hour extra added 

Adding on a Hot Water Heater - 3-4 hours extra added 

HOW LOUD IS THE INSTALL PROCESS? 

Installs in general are not too loud. As a matter of fact, if you want to work from home that day then you should be fine to do so. The installers will be banging on pipes and cutting metal throughout the install process so we suggest moving to a room that's further away from where they are working.

 

DO I HAVE TO MOVE OR DECLUTTER ANYTHING? 

Please MOVE any personal items, chairs, furniture, laundry, kids toys, etc. away from the entrance of where the installers are coming in and out. Please also DECLUTTER the area in which the installers will be working. It's much easier to get the job done faster when there is little to no clutter or obstacles in the way. 

 

WHAT DO I DO WITH MY PETS ON THE DAY OF THE INSTALL? 

Please SECURE ANY PETS especially if they are not friendly. Our installers don't mind friendly wandering visitors but we don't want to be responsible for any lost pets that happen to get out during the time we are bringing equipment in and out of your home. As a courtesy to our installers, if you have any pets that are aggressive or hostile please secure them in a room, basement or outdoors (weather permitting) before our arrival. 

 

MY THERMOSTAT IS OLD~ WILL IT WORK WITH MY NEW UNIT? 

Do you have an old, outdated thermostat? If so, we HIGHLY suggest upgrading your thermostat during the time of your install. Reason being is that your HVAC system communicates (talks) with the current thermostat that you have at home. Brand new technology is being installed into your home;  it's only a safer bet to replace the thermostat as well so that there are no mis-communication problems happening between the thermostat and the new system. If you are looking for a flawless install then getting a newer, up-to-date thermostat is the way to go. Com24 offers discounts on the new Ecobee thermostat. We would be happy to also install something that you personally pick out on Amazon, Target, Walmart, Best Buy or wherever. Please just call us to make sure the new one is compatible with your new HVAC system. 

 

DO I NEED TO BE HOME DURING THE INSTALLATION? 

Please make sure that you are available during the install process. Our technicians may need to know where something is or they may need to ask you a question. Sometimes our technicians find out pertinent information during the install process (Example: your humidifier isn't working, a pipe is leaking, you have something living in your ductwork, etc.) We need to be able to get in touch with you and explain what is happening and what is going on. In the event you do need to leave the house during the install process, please communicate that with our installers so that they are aware. 

 

SAFETY, PROFECTIONS, MASKS

Our technicians will be wearing boot covers throughout the install process and will be placing drop clothes down to protect and assure that carpets/floors won't be damaged.  Safety is always important to us at Com24. If you are feeling under the weather or if you have a sore throat, cough, fever, or abnormal body aches, please make sure to call us and reschedule your install. Our office # is (847) 790-4098. 

 

Please Note: We don't require employees to wear masks during the install process. If you feel that masks are something that you want our installers to wear then please reach out to Jenna at  jenna@com24hvac.com or the # listed above and let her know that you want your installers masked. We would be happy to oblige by your request. 

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