ESTIMATES & INSTALLS

ALL THINGS
YOU SHOULD KNOW







Com24 Heating and Air knows how important it is for a customer
to pick the right company when it comes to replacing your HVAC system!

 
Com24 recommends that you always do your research on ANY company you choose to do work with. Looking up a businesses Google and Yelp reviews will quickly help you make the right decision on who to choose. It's important to read about the company's experience, how long they've been in business, what type of equipment they sell and past customers' feedback and stories.

With Com24 Heating & Air,
ALL ESTIMATES for any new system installations are FREE! We believe you should not be charged just to be educated on the products that are out on the market. It is our job to educate and update the customer on what would work best for them depending on their specific wants and needs.

 
When you first call Com24 Heating and Air you will be greeted by one of our receptionists. The receptionist will take down your information (name, address, phone number and email address). She will schedule you for a Complimentary Estimate with either the owner of the company, Jay Middleton (whom is a master HVAC tech) or our Senior Lead Installer Jason W. The both of you will then pick a time and date that fits both your schedules. 
 
Com24 Heating and Air will come out to your home, take a look at your current hvac system and will make sure that it fits the size of your current living space. They will verify the unit is large enough for the amount of space that is being occupied by you or your family. 
 
During your complimentary estimate- our technician will also conduct a Load Calculation. This calculation identifies how many walls you have, how many windows, the square footage of your home, how many floors, how much sun exposure is seen and so on. This calculation also tells you what size furnace or AC is needed in your home. 

After this is done- you will sit down with the technician and discuss your preference in Comfort and Effenciecy Options. What is important to you during this whole process? Saving money on the gas/electric bills? Did you want to discuss unit options (single stage/2-stage/ or modulating)? Are you on a budget and need something you can finance? Let's talk about it.

 
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When to
Replace vs Repair?

 

Com24 is a Service Provider first and foremost.

We will NOT recommend replacement of a customers unit unless cost of repair is no longer economical. Often times repair is recommended when a reasonably priced repair can breathe life into an otherwise older unit. 

Com24 Recommend Replacement When:
- A unit is over 10 years old and requires a significantly priced repair which exceeds 30% of the replacement cost. 
- Parts are phased out and no longer available. 

- A recall has been determined that it's unsafe to continue to utilize the equipment. 

Myth of Complete Replacement:

Over the years many companies have adopted the "It must all be replaced at the same time" mentality. This is not always the case. In today's economy many people may elect to replace only one part of the system instead of replacing both the A/C and the Furnace. This is called a "System Match-Up". When engineered, researched and conducted properly there is no harm in replacing just part of the system. The owner of Com24 personally oversees all system match-up designs and ensures compatibility prior to issuing an estimate. Com24 has successfully completed hundreds of System Match-up projects while retaining 100% customer satisfaction. 

Myth of R-22 Unit Replacement:

The United States government passed a bill many years ago signalling to stop production of a very common refrigerant called R-22. This action was brought on due to environmental concerns.

The cost of R-22 has sky-rocked over the past 5 years due to its availability. Where once $25-$50.00 a pound was the industry standard; it's not uncommon for the cost to exceed $200.00 a pound in certain parts of the country. 

Com24 recognizes the need to support and educate our customers with options to keep their units running.  Rather it be adding R22 to a unit, retrofitting to another type of refrigerant or replacement of the unit; our customers will receive the information they need to make an informed decision.